Return Policy

At Isradom, your satisfaction is our top priority. We understand that sometimes a product may not meet your expectations or may not be the perfect fit for your home. That is why we have created a transparent, fair, and customer-friendly return policy, ensuring that you can shop with confidence and peace of mind.

Our return policy is designed to be simple, transparent, and supportive. Please read the following guidelines carefully, as they outline the conditions, timeframes, and procedures for returning or exchanging your purchase.

Eligibility for Returns

To ensure a smooth return experience, please make sure that the item you wish to return meets the following conditions:

  • The Product Has Not Been Used

The item must be in brand-new condition. Products that show signs of wear, use, or damage resulting from improper handling cannot be returned.

  • Original Packaging Must Be Intact

All accessories, labels, protective films, manuals, and original packaging materials must be fully preserved. Items returned without their complete packaging may not be eligible for refunds or exchanges.

  • Return Must Be Requested Within 30 Days

Customers must contact us within 30 days of purchase to initiate a return or exchange request. Requests submitted after the 30-day window may not be accepted.

Please inspect your order upon arrival. If you notice any issues, please get in touch with us as soon as possible so we can assist you promptly.

Return Window — 30 Days After Purchase

You have 30 days from the date of purchase to request a return or exchange. During this period, our team will gladly help you resolve any concerns and guide you through the return process.

This 30-day return window gives you enough time to thoroughly inspect the product and decide whether it meets your expectations.

How to Start a Return

We strive to make the return process smooth and stress-free. If you wish to return or exchange a product, please follow the steps below:

Step 1: Contact Our Customer Service Team

Reach out to us with your order information and the reason for your return request. Our support team will review your case and provide specific guidance.

You can contact us via:

  • Phone: +86 19887785031
  • Email: serviceisradom@hotmail.com

Please include the following details in your email or message:

  • Order number
  • Product name
  • Date of purchase
  • Reason for return
  • Photos (if applicable)

Step 2: Follow the Instructions Provided

After reviewing your request, our customer service team will send you detailed instructions for the next steps. These may include return address information, packaging guidelines, and any required labels.

It is essential to follow these instructions carefully to ensure that your return is processed correctly.

Step 3: Ship the Product Back

Please pack the item securely in its original packaging to avoid damage during transit. We recommend using a trackable shipping method so you can verify delivery.

Please note that customers are generally responsible for return shipping costs unless the return is due to a product defect or an error on our part.

Step 4: Processing Your Return

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your return. If the return is approved, we will proceed with either:

  • A refund, issued to your original payment method
  • An exchange, where a replacement product will be shipped to you

Processing time may vary slightly depending on your payment provider.

Refunds and Exchanges

Refunds

Approved refunds will be processed through your original payment method. Depending on your bank or payment platform (such as PayPal), it may take a few business days for the refund to appear in your account.

Exchanges

If you prefer an exchange instead of a refund, we will gladly help you select a replacement product. Exchanges are subject to product availability.

Important Notes

  • Items that are used, damaged, or missing significant parts of the original packaging may not be eligible for return.
  • Customized or personalized items (if applicable) may not be returnable.
  • Returns requested after 30 days cannot be accepted.
  • We reserve the right to refuse returns that do not meet our policy conditions.

Our Promise to You

At Isradom, we value every customer deeply. Our goal is not just to sell products but to build long-lasting trust. We want you to feel comfortable and confident every time you shop with us. That is why our return policy is designed to be fair, flexible, and customer-centered.

If you have any questions before or after making a return request, our friendly customer service team is always ready to assist you with patience and care.

Thank You for Choosing Isradom

We sincerely appreciate your trust and support. Every purchase you make helps us continue our mission of bringing beautiful, meaningful home décor to households around the world. If something isn’t perfect, we are here to make it right.

Thank you for being part of the Isradom family.

We look forward to serving you again with even better experiences in the future.