Shipping Policy

At Isradom, we are dedicated to ensuring that every order reaches our customers safely, efficiently, and with complete transparency. We know how important it is for you to receive your items in a reliable and timely manner, and we work closely with trusted carriers to deliver your products with care. Our shipping policy below outlines the detailed procedures, timeframes, and considerations for delivering our products to customers worldwide.

We encourage you to review this policy before placing your order to ensure you understand the shipping process, what to expect, and how we strive to provide the best possible service.

1. Shipping Carriers

To ensure safe and dependable delivery, Isradom partners with reputable international carriers, especially for shipments to Europe and North America. These carriers provide professional handling, package tracking, and reliable transit times.

Our commonly used carriers include:

  • UPS
  • FedEx
  • DHL
  • USPS 

We carefully select the most suitable carrier for each shipment based on delivery location, package type, and transit speed.

2. Order Processing Time

Before your package begins its journey, our warehouse team prepares, inspects, and packs your items with great care. To ensure each product arrives in perfect condition, we follow a strict preparation process.

Due to product handling, quality checks, order volume, and logistics arrangements, our processing (handling) time is more than 14 days from the date your order is placed.

During this period, we:

  • Confirm your order details
  • Inspect product quality
  • Prepare secure packaging
  • Arrange dispatch with the appropriate carrier

Please note that processing time does not include shipping time.

3. Shipping Time

Once your order has been handed over to the carrier, the delivery time depends on the destination country and region. Factors such as customs processing, distance, and local delivery efficiency can influence the total transit time.

Estimated Shipping Time by Region

  • United States: Generally 7–20 business days after dispatch
  • Canada: Approximately 10–25 business days after dispatch
  • United Kingdom & Europe: Typically 7–22 business days after dispatch
  • Australia & New Zealand: 10–25 business days after dispatch
  • Other international regions: Varies depending on location, usually 10–30 business days

Please note: These are general estimates. Actual times may vary due to customs inspections, weather events, high seasonal demand, or unforeseen logistical delays.

4. Shipping Fees

Shipping costs depend on two main factors:

  • Your delivery destination
  • Your order amount or package weight/size

We aim to keep shipping fees as fair and transparent as possible. Depending on the destination and total value of your order:

  • Orders may qualify for reduced or promotional shipping rates.
  • Different regions may have different base shipping costs.
  • Larger or heavier packages may incur additional charges.

All shipping fees will be clearly displayed during checkout before you confirm your purchase.

5. Order Tracking

Once your order has been shipped, you will receive a tracking number via email. You can use this number to monitor your shipment's progress at any time.

Tracking allows you to:

  • Check the package's current location
  • Estimate delivery dates
  • Receive updates on transit status

Please allow 3–7 days after dispatch for the tracking information to become fully active.

6. Customs, Duties, and Taxes

For international deliveries, customs fees or import taxes may apply depending on your country's regulations. These charges (if applicable) are the customer's responsibility.

We recommend checking with your local customs office for details regarding possible additional fees.

7. Delays or Delivery Issues

While we do our best to ensure timely delivery, occasional delays can occur due to:

  • Customs inspections
  • Extreme weather or natural events
  • Peak shopping seasons
  • Carrier disruptions

If you experience a delay or believe your package is lost, please get in touch with our customer service team, and we will assist you promptly.

8. Customer Support

If you have any questions about your shipment, delivery time, tracking number, or shipping fees, our team is always ready to help.

Customer Service Contact

  • Phone: +86 19887785031
  • Email: serviceisradom@hotmail.com

Please provide your order number when contacting us so that we can assist you more efficiently.

9. Our Commitment

At Isradom, we are committed to providing reliable global shipping and exceptional customer service. We understand the excitement of waiting for a new purchase to arrive, and we strive to make the process as smooth and reassuring as possible.

From careful packaging to trusted carriers and responsive support, every step is designed to ensure your satisfaction.

Thank You for Choosing Isradom

We truly appreciate your trust in our products and services. Your support allows us to continue delivering beautiful home décor to customers around the world. If you ever need assistance or have questions about our shipping process, please feel free to reach out — we are always here to help.